Your 24/7/365 Connection to AGS

AGS’ customer service representatives are your first point of contact for AGS product support – from slots to table game to our social casino apps like Lucky Play Casino. Our 24/7/365 support hub monitors, identifies, and solves potential issues before you even realize they exist. Our team of experts uses a ticketing system to track and resolve issues that can be reported to you and our development team to help improve our products.

We deliver:

  • Real-time monitoring of AGS game server software
  • Identifying, diagnosing, and solving problems with the network and your floor
  • Dispatching Field Services for on-site assistance
  • Assisting with business applications including game performance, game play, and billing
  • Helping troubleshoot issues on Lucky Play Casino and our other mobile apps

Your connection to AGS begins here. We are at the top of our game, so you can get the most out of yours.

Contact us day or night toll free at (877) 358-6300 or by email at,